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DELIVERY TIME
Australia: 5-7 Days International: 14-21 days
Australian Orders: Delivered by Australia Post Insured Registered Mail.
International Orders: Delivered using Australia Post Insured Airmail.
TRACKING YOUR ORDER
When your order has been shipped, you will receive an email notification with a confirmation of shipment.
SHIPPING COSTS
All prices are quoted in AUS Dollars.
Please Note: Australia Post Registered Post is a safe and secure method of parcel delivery and assure us that 99.99% of all parcels sent via this method arrive safely; although it is advisable to insure your parcel for the value of product if the parcel does go missing as you will only receive back your insured amount if the parcel does not arrive.
Australia: Registered Post Insured for $100 $9.00
Registered Post Insured for $200 $10.50
Registered Post Insured for $300 $11.50
Registered Post Insured for $400 $13.00
Registered Post Insured for $500 $14.00
Registered Post Insured for $600 $15.50
Registered Post Insured for $700 $17.00
Registered Post Insured for $800 $18.00
Registered Post Insured for $900 $19.50
Registered Post Insured for $1000 $21.00
International: Australia Post Insured Mail Delivery
New Zealand: $25.00
United States/Canada: $30.00
Fiji/Hong Kong/India/Indonesia $30.00
Japan/Papua New Guinea/Philippines
Polynesia (French)/Singapore
Sri Lanka/Taiwan/Thailand/Vietnam
Denmark/France/Great Britain/Greece $35.00
Italy/Malta/Netherlands/Norway/Spain
Sweden/Switzerland/United Kingdom
RETURNS
At Silver Gemstone Jewellery.com.au, if you are dissatisfied with an item, you can return it for a full refund, less a 25% shipping and restocking charge. The item must be returned to us, at your expense, within five days of receipt and in excellent saleable condition. If the item is damaged because of poor packing we reserve the right to refund a reasonable amount at our discretion.
CANCELLATIONS
You have the right to cancel an order at anytime before shipment. Any such cancellations need to be received by us via email, from which we will immediately refund you.
DAMAGES
If your goods have been delivered and are defective or damaged, we ask you provide written notice of the defect or damage within five days receiving the goods. The written notice must be in the form of an e-mail and sent to returns@silvergemstonejewellery.com.auIn the email, include the following details;
Order number
Name
Address
Goods ordered
Problem(s) with goods
Proposed solution (i.e) Replacement
Damaged items will then need to be returned to us. Once received, we will then credit your return delivery cost and make every effort to replace the damaged goods. In the unlikely event that we can not replace the goods we will offer a full refund or store credit.
SHIPPING & INSURANCE
In order to make your shopping as easy as possible we use the PayPal Shopping cart. Your order will be processed through the PayPal system to insure your safety.
Goods are shipped by Australia Post.
Australia: Australia Post: Registered Post
International: Australia Post: Insured Post
Goods will be sent as soon as funds have been cleared and are in our account.
For those who do use Paypal, please only make the one payment if you are multi-purchasing, because we receive a fee on each transaction.
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